Manager, Service Information

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

NHQ

Purpose

Manage and direct administration of all shop manual content, technical service bulletins, posting articles, user support, navigation/interface enhancements, and implement customizations as needed to enhance the user experience.Maintain accuracy of service information content through cross-collaboration with Hyundai Motor Company (HMC), Global Information Technology America (GITA), and other divisional groups.Ensure Hyundai Motor America (HMA) and Genesis Motor America’s (GMA) alignment with global direction for service information content development and management and ensure HMA/GMA’s unique requirements are addressed.Ensure HMA service information content and delivery methods are current, while anticipating and planning for changes to leverage new technologies as they become available to improve dealer service-side operational metrics.

Major Responsibilities

Ensure service information content, such as Technical Service Bulletins (TSBs), are published in a timely manner, working with relevant groups to ensure accuracy and timely upload of the contentLaunch service/warranty campaigns in coordination with the Warranty group and HISNA launch schedule.Work with relevant teams to validate new service information from HMC and collaborate with HMC and other stakeholders to make corrections if necessary.Ensure user feedback is reviewed, and appropriate action is taken to address any issues relating to service information content and Hyundai Tech Info (HTI) / Genesis Tech Info (GTI) websites.

Major Responsibilities (continued)

Ensure HMA's technical compliance of service information by working with the Legal department to handle issues brought up by the National Automotive Service Taskforce (NASTF) and Associated Locksmiths of America (ALOA).Create new and innovative ways to enhance the user experience in HTI and GTIClosely work with TechLine, Engineering, Service Technology, and Service Training to develop modules that integrate with current methodology.Support Techline, Engineering, Training, and dealer technicians by correcting HTI/GTI issues quickly and enhancing site functionality based on recommendations.Maintain thorough product knowledge, including normal driving characteristics of Hyundai vehicles, and an in-depth understanding of customer/field concerns to meet the requirement to drive and evaluate engineering fleet vehicles.Other assignments deemed necessary to accomplish HMA/HMC corporate goals and objectives.

Authority

Use advanced knowledge to analyze the content of the service information website and make corrections as needed.Identify issues affecting and resolve website content issues. Exercise independent discretion to identify and develop corrective actions for website media.Monitoring of website efficiency and cost effectiveness.

Education

~ Must be a high school graduate

~ Bachelor’s degree preferred

~ Master’s degree a plus

Related Experience

Six or more years of experience with an automotive OE or distributor in a similar technical capacity.Two or more years of experience working with a global team.

Skills/Knowledge

Thorough understanding of automotive technology.Proficient with current software.Strong writing skills.Excellent verbal and written communication skills with the ability to work within an international environment.Excellent PC skills with proficiency with the complete Microsoft Office suite of programs. High degree of cross functional cooperation & coordination with internal and global teams.

Certification

N/A.

Physical Requirements

Normal office duties

Able to travel internationally

Work may require occasional weekend and/or evening work.

Work Model

(60% Onsite/40% Remote)

Affiliate

#Hyundai

Compensation

$85,400.00 - $122,000.00 Annual

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)Holiday Pay - the company shuts down with pay between Christmas and New Years.Vacation and sick time offHealthcare insurance (medical, dental, and vision)401(K) company matchAdditional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contributionBasic life insurance, short- and long-term disabilityMental health, wellbeing, and employee assistance programHealth advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.