Collections Administrator

ICC Community Development Solutions (ICC CDS) is a leader in enterprise Content Management Solutions enabling digital transformation and process automation.Our highly trained staff determines optimal solutions and implementation, as well as provides training and support after installation. ICC CDS offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate superior client communication and attention to detail capabilities as well as a keen desire to have a meaningful impact in a values-based, team-oriented business environment.

GENERAL DESCRIPTION OF POSITION: The primary focus of this position is to handle all client collection calls, respond to client requests, scan deposits, support the team with on-site needs, process billing and other day-to-day activities within the accounting department.

ESSENTIAL RESPONSIBILITIES or tasks performed:Build relationships with our clients and follow up on resolutions regarding questions/issues.Make collection calls and take incoming A/R calls in a client service-oriented manner.Investigate and resolve client inquiries by triaging and involving appropriate individuals.Update client information and notes in accounting and related systems, as required.All CDS collections – manage email requests and phone calls re: open invoicesTake over LSAP confirmation process – confirming customer renewals on LF websiteTake on PO entry for all LSAPs in GPRespond to customer requests for budget amounts for future yearPerform other duties as assigned.

QUALIFICATIONS AND KEY COMPETENCIES:Prior accounting, clerical or client service experience preferredWorking knowledge of Microsoft Office with Excel skillsAttentiveness to detailAbility to work independently and within a teamStrong verbal and written communication skillsClient service approach and perseveranceHigh level of interpersonal skills to interface with our clientsPersonal values that match our corporate values

WORK ENVIRONMENT AND PHYSICAL DEMANDS:This is an office environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to sit or stand while reading and typing on a computer. The employee may occasionally lift and/or move up to 20 lbs. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment and physical demands for remote work status may differ to on-site status.

Management reserves the right to add or change duties and job requirements at any time.

• **General Code is an Equal Opportunity Employer