Technical Consultant

Overview

Job Purpose

The Technical Consultant for ICE Mortgage Technology’s Data & Document Automation (DDA) solution will participate in the project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing. Core responsibilities will include interfacing directly with Product & Engineering teams to ensure that client sites are provisioned properly, advising on best practices of API’s & data, configuring connection between Encompass & DDA, and supporting custom integrations between the DDA Automation and 3rd party systems.

Responsibilities

Perform delivery activities such DDA site provisioning and smoke testingSupport Project Delivery team on technical expertise regarding platform architectureTroubleshoot product defects and help identify a solution or root causeProvide knowledge around ICE product features and functions and make necessary best practice recommendationsInteract with client and demonstrate understanding of their business and technical needsFacilitate sessions and drive consensus on approach and best practice technical solutions for ICE productsConduct testing and training with client usersWork closely with the client’s project team, project team members, and internal resources such as product management, engineering, and technical support

Knowledge And Experience

3+ years of experience in technical consultingMortgage Industry operational and/or mortgage underwriting experience is a plus.Knowledge or support of loan origination solutionsTechnical skills may include knowledge in XML, RPA Scripts, C#, Visual Basic, .Net Framework, SQL, JavaScript, Process Builder, Encompass Doc Solutions (EDS), TPO Portal, Encompass Web, Input Form Builder, SDLCMust have excellent communication and writing skillsExcellent at understanding the problem before solvingAbility to troubleshoot and establish a root cause prior to providing solutionManage time and deadlinesWork in a cross-team collaboration modelWillingness to travel to client sites as needed

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.