Customer Relations Representative
📋 Role Overview & Responsibilities
Customer Relations Representative
Location: Fort Mill, SCDuration: 6 months with possible extensions or C2H
Description:Position DescriptionJob DescriptionRepresent Client as first point of contact for Consumers and Dealers with inquiries.Typical questions are focused on warranty, product availability and product information.Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Client and General Brand warranties.Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues.Follow established procedures to provide correct answers,
Skills RequiredMicrosoft Office experience
Skills PreferredSAP experience
Experience RequiredTypical questions are focused on warranty, product availability and product information.Establish and maintain a working relationship with our Tire Dealers and New Vehicle Dealers by explaining, educating, and informing them on all elements of the Client and General Brand warranties.Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues.Follow established procedures to provide correct answers,
Experience PreferredCustomer Service experience
Education RequiredEducation requirement is an associated degree minimum.
Education PreferredBachelor's Degree recommended but not required
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This position is located in Fort Mill, SC with potential relocation and sponsorship assistance depending on candidate qualifications.
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