Early Stage Counselor
📋 Role Overview & Responsibilities
Description
We are seeking a customer-focused individual to join our team as an Early Stage Loan Counselor! You will play a crucial role in providing exceptional customer service and assistance to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.
Why Work with Us?
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.
It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.
In This Role, You Will
Initiate outbound and receive inbound borrower phone callsNegotiate payment arrangements with borrowers to prevent mortgage delinquencyFollow up with borrowers on returned paymentsMeet the borrowers' needs while providing education and counseling as necessaryAdminister early stage account collectionsEnsure compliance with the Fair Debt Collection Practices Act (FDCPA)Speak professionally and pass QA compliance telephone audits regularlyPossess a thorough knowledge of regulatory requirements such as FDCPA, RESPA, and FCRAReview borrowers for home retention programs based on loan typeSchedule property inspections and assess property conditionResolve delinquency through collection efforts and borrower assistance programsRaise borrower awareness of the advantages of early retention options in delinquency
Requirements
Strong verbal communication skillsExcellent organizational and critical thinking skillsSelf-motivated with a sense of urgencyAbility to handle multiple tasks and meet deadlines with high attention to detailStrong analytical skills to prioritize efforts and maximize individual results1 to 3 years of experience in residential real estate lending, loan processing, loan closing, or loan servicing (or a combination of education and experience in related fields)
Frequently Asked Questions
How do I apply for the Early Stage Counselor position at Idaho Housing and Finance Association? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Idaho Housing and Finance Association without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Boise, ID with potential relocation and sponsorship assistance depending on candidate qualifications.
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