Enrollment Agent - Regional Mobile (Customer Service)

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today! Join the team and receive a $500 sign on bonus! US Citizenship Required. Essential Job Functions (includes but is not limited to):Provide superior customer service to internal and external customersPerform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and softwareVerify customer identity and scan required documents into database systemSuccessfully complete required biometric and data capture processes and paperwork on each customerTrack processing time for each applicant and ensure applicants are processed in appropriate orderPerform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standardsIdentify win-win opportunities to provide more products and services to customersCreate opportunities to add value for customers through the upselling of retail products and services (if applicable)Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all timesAdhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policiesPerforms Enrollment Center Sustainment responsibilities on a daily basisPerforms administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessaryRepresents the company and the program(s) that are supported in a professional and customer oriented mannerSupport Customer Service Registration and Reservation activities, as necessarySuccessfully completes time sensitive trainings/briefings as assigned. Note: In addition to the Essential Functions, also performs similar work-related duties as assigned. Knowledge, Skills and Abilities: Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry.Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office proceduresMonitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action.Integrity – Job requires ethics and honesty.

Travel Requirement, Working Conditions and Physical Demands:Travel requirement, such as:Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events or servicing mobile routes, meetings, classes, and workshops.Occasional overnight travel as required; should not exceed 75% of the time.Travel by air may be required for initial company training, as well as occasional new program or services training.Working Conditions, such as:General office environment. The work area is adequately lighted, heated, and ventilated.Physical Demands, such as:Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Qualifications High school diploma or equivalent degreeMinimum one (1) year applicable experienceProficiency in Microsoft Office Suite is requiredPrevious experience processing credentials is a plusPrevious sales experience preferredEvening and weekend work may be requiredMust be at least eighteen (18) years oldMust be a US CitizenMust be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certificationsReliable transportation and valid driver’s license required.