Helpdesk Support I
📋 Role Overview & Responsibilities
IDR is seeking a Helpdesk Support Tech join one of our top clients in Golden, CO. This is a contract-based position with potential to extend. This position is hybrid onsite, so local candidates please only apply. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities For The Product Owner
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Answer call center phones in a friendly, helpful and professional manner. Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
Required Skills For The Product Owner
1-3 years of helpdesk experience TCP/IP Networking skillsWindows 9Service Desk ticketing system (service now preferred but any other ticketing system okay)Active directoryMicrosoft office Adobe acrobat
Preferred Skills For The Product Owner
ServiceNow ticketing
What’s in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details: $25-28/hr
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Denver, CO with potential relocation and sponsorship assistance depending on candidate qualifications.
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