Houseperson

JOB OVERVIEW

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

DUTIES AND RESPONSIBLITIES

Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.Report to supervisor needed repairs or unsafe conditions.Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.Promote teamwork and quality service through daily communication and coordination with other departments.May collect newspaper and other items for recycling. May regularly assist with deep cleaning projects.May assist with other duties as assigned.

Qualifications and Requirements

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following

Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 poundsFrequently standing up and moving about the facilityFrequently handling objects and equipment to maintain the facilityFrequently bending, stooping, and kneeling,

Other

May be required to drive in the performance of dutiesCommunication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often when reading assignments and completing checklists.May be required to work nights, weekends, and/or holidays.

Must be able to pass an NCIC III installation background check to gain unescorted access.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.