Retail Customer Service II
📋 Role Overview & Responsibilities
WHY WE WILL LOVE YOU
APPLY NOW!! HL2
JOB TYPE – Permanent, Part-time, Hourly Associate, ON SITE!!
1 year of experience in a high-volume customer facing environment
This position consists of Returns & Exchanges plus setting up deliveries. & Customer Fulfillment
HOURS – From 20-34 hours per week
SHIFT – Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.
PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.
BENEFITS ELIGIBLE? –-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrual.
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
APPLY NOW!! HL2
JOB TYPE – Permanent, Part-time, Hourly Associate, ON SITE!!
1 year of experience in a high-volume customer facing environment
This position consists of Returns & Exchanges plus setting up deliveries. & Customer Fulfillment
HOURS – From 20-34 hours per week
SHIFT – Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.
PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.
BENEFITS ELIGIBLE? –-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrual.
QUALIFICATIONS
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
Frequently Asked Questions
How do I apply for the Retail Customer Service II position at IKEA? ▼
Click the “Apply for this Position” button on this page to submit your application directly to IKEA without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in St Louis, MO with potential relocation and sponsorship assistance depending on candidate qualifications.
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