Fulfillment Specialist

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary

Provide support for customers and ensure their satisfaction with our products, services, and features.

Essential Functions and Responsibilities

Process orders for material or merchandise received by mail, telephone, or personally from customer or company employees. Enter orders into fulfillment software for customer or internal clients. Communicate customer specifications in a detailed and clear manner. Communicate with customers as needed to meet client expectations. Answer all phone calls/emails within set timeframe, following up if necessary.Work with customers to research fulfillment only branded merchandise items and generate Purchase Orders.Work with the branded merchandise team and sales team to outline proper workflows and processes for exact reprints and reorders.Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Follows up on orders to ensure delivery by specified dates. Recommends special type of packing or labeling needed on order. Request return shipping labels as needed. Creates/updates items and users in fulfillment portals. Receives and investigates customer complaints. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Prepares various reports for customers/management. Identifies and resolves problems in a timely manner. Contribute to safety goals by maintaining a clean, clutter-free workplace, report potentially unsafe conditions and ensure that the department meets and exceeds safety requirements. Meet productivity and quality standards by completing work in timely and accurate manner. Work overtime as needed. Other duties as assigned.

Minimum Qualifications Of Position

High school diploma or equivalent.

Preferred Qualification Of Position

Completed courses in Graphic Communications (or equivalent) or Bachelor's degree in Graphic Communications (or equivalent). Experience using ERP, warehouse software. Two plus years of experience working in manufacturing, fulfillment, or distribution environment. One year of experience in a customer service position Advanced Excel skills

Knowledge And Skills

Basic math skills including addition, subtraction, multiplication, division, and measurement. Ability to solve practical problems and deal with ambivalent situations. Ability to communicate/understand basic written and verbal instructions. Experience using Microsoft Office suite including Word, Excel, and Outlook

Working Conditions And Physical Requirements

Frequent sitting for prolonged periods of time Frequent reaching, bending, climbing, kneeling, crouching, and stooping. Frequent walking Ability to lift, pull, push up to 50 pounds. Ability to visually inspect all work for defects. Manual dexterity for repetitive work

The national pay range for this role is $45,000 to $50,000/ year. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

Req # SPECI003634