Service Desk Analyst
📋 Role Overview & Responsibilities
The Service Desk Analyst provides a single point of contact for customers enterprise wide. Works with both the manager and team members to ensure an excellent customer experience by providing personalized support.
Hours: Full Time
Location: Richmond, VA - (one day remote)
Responsibilities
Responsible for interacting with customers via inbound channels and providing information, solutions and updates.Serves as a customer advocate and explains technical issues to non-technical personnel. Uses the Incident Management process to resolve incidents reported by customers or discovered by technical staff.Restores normal service or provides a work-around solution for the customer as soon as possible.Responds to a variety of requests, including new account creation, user access requests, provisioning of hardware and software, etc. Coordinates proactive account management activities. Retains ownership and monitors service request from inception to closure. Assists in the operation of the enterprise service management toolset and ticketing system.
Requirements
Associates degree, preferredAt least 1-3 years of experience in IT service delivery, preferredCompTIA +, HDI Support, or ACSP, preferred Good problem solving, analytical and communication skills (written & verbal).Ability to support Microsoft and Apple productsExperience in Microsoft Windows, Mac OS X, iOS.Ability to understand basic networking, wireless, cloud based platforms, O365, and ERP systems.
Benefits and Perks
Medical, dental, vision, HSA and FSA benefit plans (and more!)403(b) Retirement plan with employer match up to 8%!21 days of accrued PTO + 11 holidays + the week between Christmas and New Year’s paid offSee our complete Benefits Package for Full Time Regular employees here
Worker Type
Employee
Regular
Time Type
Full time
Frequently Asked Questions
How do I apply for the Service Desk Analyst position at IMB (International Mission Board)? ▼
Click the “Apply for this Position” button on this page to submit your application directly to IMB (International Mission Board) without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Monument, CO with potential relocation and sponsorship assistance depending on candidate qualifications.
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