Customer Service Manager

I mperial Dade, a leading North American distributor, has a role available in Denver! We are looking for a Customer Service Manager to join our team. Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next challenge, Imperial Dade is a great place to take that next step.

The Customer Service Manager will lead a team of 7. This department is not only responsible for resolving and minimizing customer’s issues to make sure they are always taken care of, but also e valuates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions.

Salary~ up to $80K. Position eligible for up to 10% bonus.

Deadline to Apply~ 4/12/24

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.**

Responsibilities

You will~

Leads a team of 7. Responsible for hiring, onboarding, coaching, and developing associates through daily check ins, 1~1 meetings, and continuous improvement projects. The team is responsible for~ completing core functions to grow income, resolving all issues and questions with orders or invoices, and implementing preventative measures to reduce operating costs and waste. Reviews team KPIs to manage performance and identify opportunities for improvement. Acts as internal consultant and reviews all transactional breakdowns to identify trends and necessary controls/solutions. Meets with key stakeholders to share findings and propose solutions. Leads projects to implement improvements or assists other leaders as needed. Acts as continuous improvement expert. Builds or modifies new systems and processes to gain efficiencies and improve accuracy. Helps build operating solutions for new and existing customers to meet expectations and gain a competitive advantage. Resolves elevated complaints and concerns from internal and external customers. Responsible for tracking and analyzing feedback from customers and internal partners to improve overall satisfaction with services or products. Regularly listens to customers in an empathetic manner, ensuring an understanding of questions, concerns and requests and their feeling associated with them. Evaluates business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Improve systems and processes by studying current practices; define new process improvement opportunities. Recommends controls by identifying problems, writing improved procedures. Develops and maintain relationships with departments working to optimize and enhance efficiencies within.

Qualifications

You have~

Strong leadership skills. Minimum of 5 years managing and developing teammates Proven track record of continuous improvement and project implementations Proficiency to analyze data and make recommendations for improvements Solid computer and technology skills (Excel, Word, task management systems, etc.) Distribution experience preferred College degree preferred

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.