Senior Software Engineer, Customer Experience

Our Team’s Impact

The Included Health’s Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base. As a member of the team, you will build scalable solutions that improve customer-facing teams’ ability to provide great service to our customers, to communicate the value our company brings, and to advise customers on matters related to the healthcare of their employees. You will help our company become an indispensable partner to our customers.

About The Role

As a Senior Software Engineer, your mission is to drive impactful projects for the Customer Experience team, from gathering requirements to shipping and iterating. You’ll lead team execution by combining your high technical output with project management and peer influence to make the team successful. You’ll build strong opinions that causally help the team achieve its mission.You’ll also mentor team members and consistently make the team better.

Responsibilities

Achieve team and business impact through high personal outputPrioritize and scope engineering effort according to expected business value, effectively communicating with teammates and stakeholdersLead project execution by managing epics/stories, providing clarity to the business on delivery timing, and acting as an owner of overall project successDesign, implement, test, and operate systems with exemplary engineering fundamentals that make appropriate tradeoffsEngage in cross-team and cross-functional efforts to ensure timely, successful delivery against team OKRsMentor engineers, improving their technical and non-technical skills to maximize their impactParticipate in on-call rotation to ensure our service is running 24/7

Qualifications

Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systemsThinking and communicating in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinkingCritical thinking with influence — you systematically evaluate the tradeoffs associated with each potential solution to a problem, make an informed decision, and articulate these things well to influence others, driving impactExperience in our current technologies is a bonus — Java, Apex, Ruby, Python, Scala, Javascript, GraphQL, Docker, AWS

Our depth of data is unique, and our platform is full of possibilities. We are looking for motivated talent who wants to take our technology and business to the next level to disrupt the healthcare industry as we know it today.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $156,200 - $232,400 + equity + benefits

Zone B: $130,200 - $193,650 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependentsGenerous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")12 weeks of 100% Paid Parental leaveUp to $25,000 Fertility and Family Building BenefitCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.