Help Desk Analyst
📋 Role Overview & Responsibilities
Inclusively is partnering with one of the largest professional services networks to hire a Help Desk Analyst (Junior-Level). **Please note: this role is NOT an internal position with Inclusively but with the partner company.**
ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
Position SummaryAre you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte’s Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools, and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.
Work you’ll do:Field incoming help requests from end users.Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Perform preliminary troubleshooting and either resolve or escalate to next tier level.
The teamAt our company, we believe cyber is about starting things—not stopping them—and enabling the freedom to create a more secure future. Our Cyber Application Security team advises federal clients on integrating security activities throughout the software development lifecycle to enable the design, build, and deployment of secure applications. Our team focuses on concept and requirements, design and development, verification, production and maintenance, and retirement. If you’re seeking a career in vulnerability management, quality assurance, or GRC tools, then Application Security at our company is the offering for you.
Qualifications RequirementsBA/BS or MA/MS degreeMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureActive Top Secret clearance with SCI eligibility requiredUp to 3 years years of hardware or software supportStrong written and oral communication, customer service, and time and project management skillsPreferred:Prior professional services or federal consulting experienceCertifications (e.g., CompTIA Security+, CEH, CISSP)
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This position is located in Colorado Springs, CO with potential relocation and sponsorship assistance depending on candidate qualifications.
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