Desktop Technician
📋 Role Overview & Responsibilities
Position –Desktop TechnicianLocation: Groton CT Duration: long term
Pay rate $25/hr on w2
Weekly Schedule: 8-5PM
100 % onsite
Install and Deployment are required skills for this job!
US CITIZENSHIP REQUIRED
Job Description
you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.This is a journeyman position for the typical desk side support technician.You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities
Provides support for software, hardware and networking support for desktops, laptops and serversProvides maintenance and support on legacy productsSupports Core, server productsPerforms disk replacement on enterprise storage productsInstalls and maintains PCs and associated software, networks, servers and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applicationsProvides follow-up on problems or escalationMaintains a high degree of professionalism in actions, demeanor and dressInsures customer satisfaction throughout the service delivery transactionEnsures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Frequently Asked Questions
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This position is located in Groton, CT with potential relocation and sponsorship assistance depending on candidate qualifications.
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