MAC Specialist

Job Title: Sr. IT Support TechnicianLocation: Los Angeles, CA - 90028Duration: 12 months Contract

Location: Hybrid - Rotation program. Two weeks out of the month in office but is a rotation between 5 people. Varies between back to back weeks and alternating. Looking for candidates within 12 miles give or take Hours: 8am-5pm pst or 9:00am - 6:00pm PST Description: Top 3 Skills: 5+ years working in a fast paced technology company environment or start up. B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support, experience with macOS(more mac heavy role)/Windows lap tops, and Cloud SaaS Apps(Slack/Jira, Github, Adobe CC), knowledge of Jira/Freshservice, Mac Imaging and MDM software(JAMF Pro) Other Skills/Nice to Haves: Knowledge of VPN/home/office networks, scripting/automation skills, media streaming and device knowledge a plus, Google Workspace is a nice to have

Deal Breakers: Someone who is more windows heavy over MAC or doesn’t have the years experience listed above. More experience in Systems Admin or Engineer wouldn’t translate well.

This is more of a support role with some time here and there to assist. This is a hybrid role based out of our headquarters in West Hollywood, California with the expectation to be on site up to 75% of the time for on-call rotations. As an IT Support Technician at client TV, you will provide the expertise required to maintain / support various IT systems while adhering to strategic department and company standards. Our IT Support Technicians provide a high level of customer service, advanced technical support for end user software and hardware, as well as network, server, and telecommunications support as needed. They will also assist in the management of the Technical/Customer Service and Support groups and dedicate a sizable portion of her/his time to technical project work. Responsibilities Include This is a critical role with a wide range of responsibilities, including: ● Provide first and second level support to client TV for software, hardware, and various infrastructure related issues. ● Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation. ● Participate in an on-site support rotation for all client TV employees at the client TV office. ● Provide video conference setup support and basic troubleshooting. ● Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP ● Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking). ● Contribute to New Technology discussions. ● Cross functional collaboration Qualities / ExperienceClient believe the right individual will have the following skills and experience in order to be successful in this role: ● 5+ years working in a fast paced technology company environment or start up ● B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support. ● Strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills. ● Exceptional experience supporting macOS and Windows laptops ● Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC) ● Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice). ● Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro). ● Working knowledge of Networking Concepts (VPN, office and home networks) are a plus. ● Scripting and automation skills are a plus. ● Strong knowledge of media streaming services and devices are a plus. ● Excellent communicator, detail oriented, and customer service focused.