Azure Kafka Developer

Job Description

Infosys is seeking an Azure Kafka Developer with Level1 Support and Development experience. As an Azure Kafka Developer, you will be required you to deliver top-notch technical assistance to end-users, addressing their concerns through various communication channels. The responsibilities include swiftly responding to service requests, troubleshooting issues, and escalating complex problems when necessary. You will be required to guide users through problem-solving steps, install and configure software and maintain comprehensive documentation of support activities. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 2 years of relevant Information Technology experienceU.S. Citizens or those authorized to work in the US are encouraged to apply. We are not able to sponsor it at this time.The location for this position is Atlanta, GA. This position may require travel to project/client location.

Preferred Qualifications

At least 1 year of L1 operational support experienceBasic understanding of Azure infrastructure, services, and tools, with a focus on navigating the Azure portal and managing resources.Familiarity with messaging services like Kafka, JMS, MQAwareness of Azure Event Hub, Azure Service Bus, Confluent Kafka Enterprise Platform, and Confluent Cloud, including their primary use cases and basic concepts.Basic knowledge of monitoring tools such as Grafana, Azure Monitor, and Log Analytics, etc., with a focus on interpreting alerts and system health indicators.Ability to follow established incident management processes, including documenting incidents, escalating issues to Tier 2 support, and communicating with stakeholders.Basic understanding of networking concepts, such as TCP/IP, DNS, and firewalls, to assist in diagnosing connectivity issues.Familiarity with general security concepts, including encryption, authentication, and authorization, as they relate to messaging services.Basic knowledge of scripting languages, such as PowerShell or Python, to assist in automating simple tasks and interpreting existing scripts.Entry-level analytical and problem-solving skills to diagnose and address common technical issues in messaging services, escalating complex issues to higher support tiers as needed.