Platform Specialist (Tenable or Fortinet)

Platform Specialist

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

To learn more about Xvantage: https://www.ingrammicro.com/en-us/solutions/xvantage

Key Responsibilities

Maintains data integrity. Optimize business processes. Identifies opportunities to increase usage of platform. Works closely with Account Managers and Business Owners to convert opportunities to outcomes. Generate data quality reports and metrics and provide insights. General support for the team

(will support either Fortinet or Tenable vendors)

What you bring to the role

Seasoned individual contributor. Works under limited supervision for routine situations. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures, and policies to reach agreement with others outside of the job area. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Two-year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Competencies: drives results, manage complexity, customer focus