Claims Manager
📋 Role Overview & Responsibilities
Job Title: Claims ManagerLocation: Greenville, SC – Onsite 5x per week Annual Salary: $80k-$85k + 10% annual bonus
Job Responsibilities:Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelines. Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.Provides back up to adjusters at times of peak volume.Works directly with customers, dealers, and agents to help resolve complex claim issues.Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance.Train adjusters to ensure claims are administered properly.Monitor Call Metrics to ensure departmental metrics are achieved.May perform other related duties and responsibilities as assigned and/or required.
Job Requirements:5+ years’ experience in supervision, call center and office environment Experience within Automotive Service Industry Must be proficient in Windows and Microsoft Office ProductsExcellent team leadership experienceProblem solving skills with a proactive attitude at all timesAbility to manage staff, headcount, and budgets
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This position is located in Greenville, SC with potential relocation and sponsorship assistance depending on candidate qualifications.
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