Customer Experience Specialist
📋 Role Overview & Responsibilities
Hours
Monday - Friday
Day time working hours- they are flexible but this person is expected to work 40 hours a week
Must haves:Working laptop/computer and Wifi - they will NOT be providing a laptop! Great Customer service skillsStrong communication skills and adaptability in fast-paced environmentsHighly guest oriented with a drive to get to the root of issuesSelf starter with a proven track record of meeting and exceeding goals
Plus:Zendesk, Freshdesk or other tickets systems
Day to day:The company is a parent company of three major fast food brands and these support roles will directly support the delivery features on the applications. At first it will be all email support handling issues like - “where is my order” “I need to cancel my order” – real time. The ideal candidate will have experience using Zendesktop and also experience support digital/ retail issues.
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This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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