Desktop Support Technician
📋 Role Overview & Responsibilities
Must Haves:2+ years of hands-on desktop supportImage/deploy- SCCM, Intune, PXE Boot or AutopilotMicrosoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)Windows 10/11VPN-Cisco, Sonic Wall, Maraki, Fortinet- software establishing a bridgeActive Directory- user account changes, adding/removing an account, trust error resolutionNetworking- TCPIP, DNS, configuring a network adaptor, pinging the hardware, setting a static IPPC and mobile device literacy skills
Plusses:Office365 Exchange Online administrationMac iOS-software installation/removal, printer set up, security blocksAdvanced networking- firewall configurations
Day to day
Our client is looking for an On-Site Level II IT Support Technician to join their team. This resource will handle PC and mobile device tickets from a support queue and assist users. Duties may also include performing PC device imaging using Intune and SCCM.
ResponsibilitiesRespond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person.Troubleshoot software, hardware, and mobile device problems.Document client incidents in a ticket management system. Deploy OS image builds to PC devices and perform post-image system configuration.Interact with client end-users and co-workers to diagnose and resolve problems.Analyze, resolve, track, escalate and accurately document various technical problems.Support features, functionality, and usage of specific applications.Stay current on and adhere to established policies, procedures, documentation, and technologies key to long-term success.
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This position is located in Winona, MN with potential relocation and sponsorship assistance depending on candidate qualifications.
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