Help Desk Technician
📋 Role Overview & Responsibilities
Job DescriptionA large home healthcare company is looking to hire a helpdesk technician to join their application support team. This person will be responsible for answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email. This person will resolve 12-15 tickets a day- issues will range from password rests, resolving MS office issues such as Outlook not responding, as well as supporting/troubleshooting internal EMR applications. In addition they will provide white glove service following up with users to ensure their issues are resolved or to provide status updates on when their issues will be fixed.
Required Skills & Experience1-2 years of IT experience -- geek squad, internship or corporate experience4 years bachelor's degreeCustomer service skillsMUST BE WITHIN DRIVING DISTANCE TO MERCHANTVILLE, NJ
Nice to Have Skills & ExperienceExperience supporting and troubleshooting MSOfficeExperience using Okta single sign onExperience using JIRA ticketing system
Compensation:Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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