Help Desk Technician
📋 Role Overview & Responsibilities
Job Description:An employer is currently looking for an IT Support Desk Specialist for a contract role in the Louisville, KY area. This individual will be resolving technical issues over the phone for internal employees and will attempt to resolve all incidents over the first call. On average they will be taking 10-15 calls per day and working about 5-6 tickets. When they are not taking calls, there is a good amount of project work for this individual to participate in. This position will sit at the corporate office in Louisville but will have the ability to work on a hybrid schedule once fully trained. Some of the technical issues this employee will be resolving include issues related to password resets, account unlocks, troubleshooting VPN and home and office network connectivity issues, Office 365, and desktop/phone issues. This candidate will need to have great de-scalation and communication skills.
Desired Skills and Experience:1+ year of experience in a previous help desk/tech support role supporting hardware and softwareExperience troubleshooting Microsoft Office/O365 issues (Outlook, Word and PDF documents) Experience supporting Active Directory (Familiar with adding users, account provisioning, unlocking accounts) Experience troubleshooting network connectivity issues (VPN troubleshooting, LAN/WAN)Experience supporting an enterprise company -- 1K employees
Nice to Have Skills and Experience:Any certifications
Compensation Range:$18/hr-$22/hr
Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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This position is located in Louisville, KY with potential relocation and sponsorship assistance depending on candidate qualifications.
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