Information Technology Operations Engineer
📋 Role Overview & Responsibilities
Must Haves
5+ years of experience within the ITSM space specifically handling production readiness issues and areasHands one experience creating Production Readiness Reviews (PRR) or checklists to double check things are correctExperience working with different teams to ensure environmental readiness for any application or product releasesStrong knowledge of Incident, Change, Problem, and Request lifecyclesStrong documentation experience including creating runbooks, knowledgebase articles, etc. Plusses:
Experience in the fintech space or banking spaceFamiliarity with Jira including administration of the various modules and platforms like Service Management, Confluence, etc.Day to Day:
A client of Insight Global is looking for an IT Operations Engineer to join their growing organization. This person will be working with various teams to ensure that the standards and processes for the ITSM environment are ready to handle any and all releases. Additionally, this person will be then doing heavy documentation of various process and procedures including creating runbooks, knowledgebase articles, etc. to ensure consistency. This person will serve as the liaison between IT operation and other business units to identify pain points and opportunities for efficiency. This person will be double checking everything is order and raising their hand when things are not set up properly. This person will also help optimize the ITSM processes overall and help implement ITIL standards across the different disciplines.
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This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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