Information Technology Operations Manager

Hybrid: 2-3 days onsiteDuration: 3 year long contractStart: ASAP no relocation accepted

Required Skills & Experience

The ideal candidate will have at least four years of prior management experience in a retain technical customer support environment, desktop support, service desk and technical leadership. Demonstrated leadership, oral, and written communication skills, including the ability to influence other levels of management.

• Thorough knowledge of support policies and procedures, a solid understanding of general business management is highly desired. Demonstrated ability to handle difficult and sensitive situations, ability to lead projects and motivate others, and proven organizational and planning skills required.
• Technical proficiency in relevant operating systems, applications, and/or languages is required.
• Relevant Technology:

Job Description

The Service Desk Operations is responsible for managing the daily operations of the retail service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure the service desk is constantly developing and improving. To meet these many demands the right candidate for this position should have the ability to build a cohesive team and manage people effectively, understand the strategic vision of the service provided, and be able to set long-term direction for the team. Knowledge of best practices, and ability to think critically about systems, processes, and procedures with a complete understanding of the organization's businesses and needs. We are looking for a leader that can deliver white-glove technical support to all the Luxury Client's boutiques, stores, and corporate office. As an ideal candidate, you are adaptable, proactive, thrives from problem-solving, and fosters a healthy and pleasant environment for the team and all end users. We are looking for a tech enthusiast, customer-centric, and critical thinker