Service Delivery IT Cluster Lead

Role Description:The Cluster Leader for Information Technology (IT) North America is responsible for end-to-end service delivery and integration across multiple locations in the Americas. They lead a team of Site Information Technology Leaders, including employees and contractors. The role is accountable for IT Operations and serves as the point of escalation for any IT issues at their designated locations, ensuring 24x7 uptime of IT infrastructure and hardware, including servers, storage systems, data, wireless, voice networks, modems, firewalls, and video conferencing.

Required Skills:People Leadership: Define and ensure execution of team objectives, consistent with corporate strategies and architectures. Provide leadership on IT matters to business and site leadership. Passionate about people management, development, and coaching.Relationship Management: Develop relationships with technical providers and IT team members, understand key issues and challenges, and work to overcoe issues to meet business needs. Convincingly articulate strategy for complex undertakings and organizations, build interdependent relationships with business, recognize differences between IT capability and business goals, and meet objectives.IT Expertise: Bachelor's degree in an IT or computer science discipline and a minimum of 10 years of experience in a similar role. Skilled IT generalist who can understand a wide array of IT infrastructure. Ability to understand IT general concepts, engage with subject matter experts and support professionals to implement solutions and support the existing environment. Previous experience working with ITIL support models provided by IT service providers. Experience or certification in Project Management methodologies preferred. A working knowledge of active directory and management of individual accounts, shared accounts, and service accounts is preferred.Making Technology Work: Lead implementation of relevant corporate architecture suitable for business direction and objectives. Demonstrate strong understanding of IT fundamentals.Informed Buying: Recognize opportunities and initiate action to improve existing IT operation or reduce costs within business or IT capability.Service Delivery: Be action-oriented, solution-focused and be able to provide guidance on prioritization of competing initiatives.Local Vendor Management: Understand current technical capabilities of suppliers. Anticipate future capabilities needed. Effectively communicate to suppliers' business and IT direction and challenges.