Channels and Advocacy Director

Channels and Advocacy Director

Objective: Grow new business through relationships with channels, affiliates, and focused sectors, in addition to completely satisfy our members. In this role you will seek to bring on additional channels, including associations, affiliates, and industry sectors. From these you will seek new membership and grow new revenue for the organization. Further you will completely satisfy existing membership while both growing our relationship, the revenue and opportunities between Inspire Care 360 and the Member company. This is achieved through new prospect activities, channel and member ongoing planning and results meetings. You will have direct contact with channel leaders, direct owner, and stakeholders of the member as well as the Directors and administration team. About Inspire Care 360:__________________________________________________________________________________________Join our dynamic team at Inspire Cre 360, a global leader in back-office services tailored for Childcare, Montessori, and Early Care and Education sectors. Our innovative solutions focus on staff engagement and development, brand reputation enhancement, and operational optimization to boost profitability. Renowned for our rapid growth and positive industry reputation, we're supported by robust marketing strategies and a strong commitment to excellence. Values and the Right Fit:__________________________________________________________________________________________We believe in a linear, high communicative, fun culture and environment. Flexible in nature working close with teammates in a shared values environment. Great work environment. Our shared team values are:Ø Do the Right ThingØ Empower ChangeØ Make a DifferenceØ Have a HeartØ Always Level UPØ Have Your Back What makes a great Channel Development and Advocacy Director?· Time Management· Ability to prioritize to key elements: New Business Acquisition and Member Revenue growth along with Member satisfaction.· Listen and detail customer issues – understand challenges and opportunities through questioning.· Limit superfluous conversations or emails – stick to the points and facts.· Extremely Detail-Orientated and Organized· Excellent Communicator· Follow’s up and executes on customer requests.· Customer service-orientated · Professional phone etiquette· Leadership· Time Management· Passionate People Person· Caring A Channel Development and Advocate Director should be:· Empathetic· Great Listener· Strategic· Customer Focused· Team Player· Trustworthy· Problem Solver Reports to: General Manager Location: Florida - 33914 Benefits_________________________________________________________________________________________

• Safe Harbor 401 K· Health Care Benefit Options· Supplemental Health Care Benefits· Stock Appreciation Rights · Holidays· Personal Time Off· Sick-Time· Flexibility in work location What We Offer:· A competitive salary with a lucrative commission structure.· Comprehensive benefits package, including health, dental, and vision insurance.· Performance-based stock appreciation rights.· Opportunities for career advancement in a fast-growing company.· A supportive and collaborative work environment, backed by a strong marketing team.· Access to ongoing professional development and training programs.Job Descriptions As a Channel Development and Advocacy Director your role is to has several aspects to it: 1) Define, pursue, land, and grow new channel relationships.2) Work with those channels to pursue members and subscribers to those channels for IC360 Membership3) Work with Existing Members to keep them completely satisfied and delighted.4) Grow existing Member or Subscriber revenue. Key Responsibilities:· Fully understand all Inspire Care 360 solutions.o Become a subject matter expert of each solution.o Be able to implement, support and troubleshoot all solutions where the solution is directly connected to the member.o Bring in GM/Supervisor or product support team when additional support is needed.· Seek, Qualify, Prospect and land new Channel relationships.o Team with CEO and EVP of Operations o Understand opportunistic avenues to expand IC360’s relationships.o Land, maintain, administer, and grow the relationship.o Sell new memberships and solutions.· Growing Existing Revenueo Listen and identify Member issues, challenges, and opportunities.o Identify pain points for Members.o Tour and demo our suite of solutions.o Propose and close new revenue.o Gain account renewals.· Build and maintain strong, long-lasting member relationships.o Understand each member challenge and opportunity that we can assist witho Understand the org. structure of each member organization.o Build strong relationship with Owner / Stakeholdero Build strong relationships with each Director / Admin / HR / L&D personnel. · Ensure the timely and successful delivery of our solutions according to member needs and objectives.o Team with Member to document, schedule and implement all services upon inception of relationship.o Team and agree to a join agreement as to participates and how to measure success on solution implementation.o Document timely in CRM. · Assist with challenging member requests or issue escalations as needed.o Be the primary point of contact.o Make GM /Supervisor aware of any individual member challenges and proposed solutions.o Ensure full documentation of issue and solutions as well as achievement to rectify in CRM. · Account Agreements and invoicing.o Ensure all Terms and Conditions service agreements are executed prior to service commencing.o Communicate in writing to Member, Supervisor and Accounting as to services and number of Member personnel involved when appropriate, monthly.o Provide clear and timely solution updates monthly to Supervisor and Accounting as needed by both.o Collect late or non-payments directly from member customers. · Clearly communicate the progress of monthly/quarterly initiatives of our memberso Team with Supervisor month and update Supervisor on each account opportunity and challenges monthlyo Communicate expectations and meet with each Member monthly to review member progress, understand their evolving challenges and opportunities.o Ensure timely updating on all member aspects in company CRM.o Pull and review with Supervisor each Member Journey (ROI)o Present Member Journey on a Quarterly basis to each member.o If Member misses two or meetings in a row, communicate issue and proposed approach to supervisor. · Document events, activities and reporting.o Manage all activity through the Company CRMo On request as well as monthly provide usage reports and update CRM. · Collaborate with Business Development, Marketing and Advocacy to identify and grow opportunities.o Occasional support of business development and executive leadership to perform demos and or providing access to prospects for test accounts.o Provide virtual demonstrations of all our solutions. · Perform Win back activities. o If a member notifies cancellation:§ Notify Supervisor and create win back strategy.§ Reach out to discuss by virtual meeting or phone, try to NOT communicate through email or texts.§ Look to solve issues to resolve cancellation. § Ensure member is aware of contract timeframe and or 30-day notice if outside of timeframe.