Network Operations Center Technician
📋 Role Overview & Responsibilities
Title: Network Operations Center Technician
Location: Onsite in Silver Spring, MD
Duration: Ongoing Contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Description
NOC Technician
The shifts are Sunday Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am and
Wednesday Saturday 6am-2pm, 12pm-10pm, and 10pm-6am.Looking for an onsite Network Operations Center Technician to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100s of applications.
The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support. Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.Monitor and maintain network systems and infrastructure to ensure optimal performance and uptime.Respond to alerts, alarms, and system issues, performing troubleshooting and resolution as needed.Document and escalate incidents according to established procedures, communicating with internal teams and external vendors as necessary.Perform routine maintenance tasks, such as system backups, software updates, and equipment replacements.Coordinate with other IT teams to implement changes and upgrades to network systems.Provide technical support and assistance to end-users and stakeholders as required.Adhere to established IT policies, procedures, and security protocols.Maintain accurate records of network activities, incidents, and resolutions.Skill Set/Qualifications:
Required experience:Cisco networking skills1-3 years of NOC experienceSolarWinds monitoring experience.ServiceNow or other ticketing systemsAbility to concurrently manage multiple tasks.Strong troubleshooting skillsPreferred expereince: Cisco CCNACompTIAKnowledge of network technologies, connectivity, protocols, and securityOur benefits package includes:Comprehensive medical benefitsCompetitive pay401(k) retirement plan...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
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This position is located in Silver Spring, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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