System Administrator

Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient’s care journey.

Job Purpose

The System Administrator I role is to bridge the gap between Technical Support Specialists and the Engineering and Architecture teams. This position is a part of the Frontline Support team and reports to the Director, Support Services serving as an escalation point for the Technical Support Specialists while still assisting in call and/or ticket volume. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. This role may also participate in technical research and development to enable continuing innovation within the infrastructure.

Duties

Be customer-focused, with intention toward delivery of exceptional customer support and service.Create/Disable/Modify Active Directory accounts – including Users and Computers – as part of daily routine.Adhere to and uphold security posture of the organization; escalate immediately if unsure.Provide analysis and support (triage: escalating issues to higher levels of support when/as required) of IT systems that includes Windows desktops, LAN, phone systems, and other related technology as determined by the business and in compliance with established IT standards and protocols.Investigate, research, isolate and resolve routine and non-routine software and hardware problems of computer, networking, and other related technologies through standard troubleshooting procedures.Assist in software releases and roll-outs according to Change Management best practices by testing to ensure that the systems work as expected as well as performing release and roll-out functionalityPerform preventative maintenance, including checking and cleaning of end user devices, and other IT equipmentManage and maintain the knowledge base by reviewing and approving new documents as well as reviewing and retiring old/outdated documents.Coordinate with vendor support to resolve technical problems with desktop computing equipment and softwareAct as an escalation point for advanced or difficult help requests.Contribute to Root Cause Analysis by evaluating documented resolutions and analyze trends for ways to prevent future problems.Alert management to emerging trends in incidents.Managing telecom vendor escalation to ensure maximum uptime for all centersRecommend operational, configuration, or other proceduresAdvanced AD/Exchange account maintenance and configuration.Access/Maintain subset of servers under the direction of senior IT members.Perform any other functions as required by management.

Qualifications And Education Requirements

Associates degree in computer science/information technology, industry certification (CompTIA, Microsoft, etc.), 3 years’ industry experience; or, equivalent combination education, certification and experienceOne+ year experience Windows Server technologiesAble to achieve two (2) relevant certifications to the organization such as:Microsoft Technology Associate (MTA)Windows Server Admin FundamentalsWindows OS FundamentalsNetworking FundamentalsCitrix Certified AssociateCompTIA (A+, Network+, Security+, Server+)IvantiAbility to work a flexible schedule (including overtime, and weekends), as necessary.

Other Desired Skills

Project Management capabilities/knowledgeSystem ImagingPrioritization and Time management skillsPrevious healthcare IT experienceSuperior analytical and statistical skills

Required Competencies

Achievement Orientation. Attention to Detail. Communication. Initiative. Job Knowledge/Competency. Leadership. Planning and Organizing. Problem Solving.