Customer Service Specialist
📋 Role Overview & Responsibilities
Job Details:Title: Customer Service SpecialistLocation: El Paso, TX 79912Duration: 12 MonthsWork Schedule: 1st Shift, 8:00 AM to 5:00 PM
Job Description
This position is accountable for ensuring customers receive the best possible service.By reviewing order content and customer needs the individual commits to a shipment date.Software aids in the decision process however attention to detail and accurate data entry is imperative.Timely and accurate communication with project managers and sales representatives provides the necessary information to the customer on order status.Commits to scheduled ship dates to achieve customer needs and balance plant loading.Schedules incoming orders (new and change orders).Attends production meetings to review order status.Communicates information to project managers and sales representatives in a timely fashion.Utilizes a base knowledge of products and their use.Maintains accurate and complete documentation of customer communication and actions taken.Maintain customer request (CR) system and timely feedback to project managers and customers.
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This position is located in El Paso, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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