Credit Collection Analyst

𝐑𝐨𝐥𝐞: Credit & Collection Analyst𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Durham, NCDuration: 12 MonthsShift Timings: 8:30 AM – 5:30 PM Onsite for the first several weeks for training, then hybrid (3 days in office, 2 days remote)

Job Description:Position overview:The Credit and Collections Analyst primary focus is effectively maintaining and/or reducing DSO utilizing a blend of current process, new/enhanced procedures, client communication protocols and the candidate's learned and practiced ability and techniques. Integrity, Accuracy, Completeness of the AR Aging is key to this role.Handles inbound and outbound telephone calls on past due accounts.

Key Responsibilities:Monitoring and maintaining assigned accounts via customer calls/correspondence, account adjustments, client disputes, and short payments.Minimize risk of loss to the business by controlling AR write offs for assigned accounts.Review writes off recommendations with Supervisor.Reconcile AR accounts when required and present to the Supervisor.Weekly review of AR aging – Current status, next action steps to close open invoices.Partner with the Supervisor to establish and maintain effective and cooperative working relationships with remote sales and customer service teams; enlisting their assistance when appropriate to accelerate the collections process.Timely and effectively communicating and following up regarding customer accounts by developing relationships with appropriate client personnelAdditional departmental tasksRecommend and review with Supervisor Credit Hold decisionsAnnual review of Customer Financial StabilityOther Projects may be assigned from time to time

Skills and Experience:Associates degree in business/accounting/finance or equivalent combination of education and experienceGood critical thinking skills and a passion for detail is essentialProactive and reactive thinking is a must have in this roleKnowing how to be a team player is key for this position, work closely with department team members and management teamCritical to be proficient in Excel as this tool is an extreme part of this position. Must be proficient with creating spreadsheets with critical and useful dataProven understanding of the collections cycle with a proven ability to identify and execute new or enhanced collections processes and programsAbility to drive/execute work initiatives with nominal amount of directionExcellent verbal and written communication skillsCapability to partner and develop relationships with all levels of internal and external customersOne to two years of experience in A/R and collections preferredOne year of experience in Microsoft Dynamics Great Plains and SalesForceAbility to calculate figures and amounts such as annual contract changed to monthly or quarterly at the customer’s request