Content Specialist
📋 Role Overview & Responsibilities
Job Title: Content Specialist IILocation: RemoteDuration: 12 months contract on w2Pay Rate: $40/hr
Duties:As a Content Specialist on the Client CX Scaled Content Creation team, you'll write knowledge base articles for our help center and internal support knowledge base. You'll work closely with SMEs from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple project simultaneously developing content for customers, as well as internal support agents.
Position Responsibilities:• Interview subject matter experts and conduct discovery research to discern content organization• Write, edit, and optimize external knowledge base content on help.dropbox.com• Update internal knowledge base articles, including troubleshooting articles, handling guides, onepagers and how-to articles• Maintain and update a collection of support macros for support agents that demonstrate the Clinet's Support voice and tone• Work directly with the Training Development team to ensure cohesive messaging of information to support agents• Collaborate with cross-functional stakeholders to support product launch activity• Participate in content peer reviews and provide concise, actionable feedback
Position Requirements:• 1-3 years experience documenting software products.• Proven working experience in technical writing and/or software documentation, with portfolio• Ability to work autonomously, with excellent time management and organizational skills• Ability to deliver high quality content, paying extreme attention to detail• Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support• Excellent writing, editing, and proofreading skills in English• Experience developing written content, adhering to style and brand guides
Keywords:Education: Bachelor's degree in Content Development, Editorial Content, or similar.Skills and Experience:
Required Skills:PRODUCT LAUNCHSOFTWARE DOCUMENTATIONEXCELLENT WRITINGTIME MANAGEMENTCONTENT DEVELOPMENT
Additional Skills:PROOFREADINGCONTENT CREATIONHELP CENTERDOCUMENTING
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