Supervisor

Position Description:Our purpose (Why We Exist) is to keep our region a great place to do business, work and live.The Supervisor provides the strategic leadership necessary to drive successful business operations.Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for cultivating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities. The Supervisor understands the organizational mission and objectives; trains and develops staff; leads all career office operations in accordance with the guiding principles and values of the organization.

Reporting RequirementsReports to contractor’s corporate designee

RelationshipsThe Supervisor will develop and maintain relationships with employers, community leaders (including local government leaders), area schools, and other community organizations.The Supervisor may supervise staff virtually, remotely in one or more locations and/or in person; has direct or indirect relationships with all supervisors and line staff including staff from other divisions and partner organizations.A Supervisor develops on-going relationships with other office Supervisors in the region, including those Supervisors employed by different career office contractors. Contractors includes: Employer Service staff, Vocational Rehabilitation Supervisors, Education Opportunity Providers, Regional Supervisors, Business Consultants, Recruiters, Board Staff, other staff located outside the Supervisor’s office

Responsibilities:Clearly communicates expectations and priorities to office staffDelegate and review the status of on-going task of staff to assure expectations are being metCommunicates throughout every level of the Workforce Solutions systemDirectly supervise and evaluate the performance of staff.Ensure daily activities and tasks are aligned with the annual and long-term goals of WorkforceSolutions System and assists in setting short-term goals and objectivesUnderstand and implement the franchise requirements – Mission, Core Values, Standards and GuidelinesSeeks continuous improvement through problem solving, producing solutions, and critical thinkingAttend meetings with the members of the management to discuss the status of current and future initiatives, ongoing activities, and progress as they relate to the Workforce SolutionsEmpower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency, and resultsServe on work groups to develop work plans for projects and new initiativesManage special projects and assignments when requiredEnsure supervisors understand, implement and train staff on how to meet contract performance objectivesMaintain a safe work environment and ensures staff attend appropriate safety trainingCoordinate work activities of the office with other offices to improve services to our customersManage the overall operations and daily activities of the office to include but not limited to managing expendituresMaintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networksHuman ResourceMaintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisionsIdentifies internal staffing needs and conducts interviews, makes hiring and termination recommendationsEvaluates and recommends personnel actions including salary increases, bonuses, and improvement plansProvides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessaryDocuments coaching, on-the-job training of new employees, and arranges for trainingCustomersEnsures staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelinesStaffs the office to make sure customers receive service timely and adequate staff is availableUtilizes a platform to receive customer service feedback and regularly reviews this to implement improvementIs creative and flexible in the use of resources to meet the needs of all Workforce Solutions customersUses good judgment in resolving customer complaints and monitors customer satisfactionWorkforce Solutions staffAnswer questions from staff, partners, and managersCommunicates with management across the system and staff to coordinate a response to workforce needsFosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employersRepresents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels, and committeesWorks cooperatively with all parts and divisions of Workforce Solutions.Data and Safeguarding ResourcesEnsures offices are clean, presentable, and conducive to a professional environmentEnsures timely and accurate data entryMaintains and assures confidentiality of all customer files and Personally Identifiable InformationEnsures cash substitutes are safeguarded and equipment is secureQualificationsQualifications:Bachelor’s degree with some supervisory experience orAssociate degree with a minimum of two years supervisory experience orSubstitute one year of experience for each year of college; for a maximum of two years; plus two years of supervisory experience orFour years of supervisory experience

Knowledge, Skills and Abilities:Results drivenKnowledge and understanding of the labor market and job developmentAble to identify and solve problemsAble to create, interpret and analyze reports to make informed decisions to enhance operationsProficient in Microsoft Office Suite; familiar with and able to use computers; able to learn employment related software, web search platforms, virtual communication tools, and social media platformsAbility to productively lead diverse teams in person and virtuallyAble to work with resident customers and other staff (flexible, congenial and adaptable)Ability to communicate orally and in writing at a professional level; Must have some, public speaking experience; Able to effectively present information to the public.Flexible and creative in the use of resources to meet changing customer demandsSelf-motivated, self-directed, and customer service drivenKnowledge of conflict resolution strategies while working in a remote or in person environmentTeaching, critical thinking and attention to detail.

Work Schedule:Monday – Friday 8:00 am to 5:00 pm and occasional weekend or evening events with advance notice

Work Location:In-person

Travel Requirements:Requires 10% travel and employee must comply with Interfaith’s Safe Driving policy

Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Physical Demands: prolonged sitting, standing, talking, hearing and reachingVisual Demands: reading and prolonged computer usageMental and Emotional Demands: stress, time pressures and critical thinkingThe employee may occasionally be required to lift and/or move up to 25 pounds.

Benefits:Medical, Dental and Vision InsuranceBasic and Voluntary Life + AD&DVoluntary Short & Long Term DisabilityFlexible Spending & Dependent Care AccountsEmployee Assistance Program403(b) Retirement Plan with corporate matching up to 5%; requires one (1) year of employmentPaid Time OffBereavement and Jury/Court Duty PayPaid holidaysMileage ReimbursementWork with enthusiastic team members who have a passion for service!