Receptionist – (Customer Service Rep)

Job Description

Greets customers, answers telephone calls, takes messages, and forwards calls. Distributes and explains paperwork or forms to customers. Provides clerical support to the office or department.

Work from home and Flexwork opportunities available upon completion of training, phone certification, and standard work requirements are met.

Select Health has been named as one of 12 "Best Companies to Work For" by Utah Business magazine for eight years in a row.

Receptionist – Phones

The role of a Select Health phone Receptionist is to answer, screen, and appropriately route incoming telephone calls. They provide administrative support to department staff and are vital to Select Health’s success with providing superior customer service.

Beyond that, in this role, you’ll be able to:

Help people—our members love our superior service, so this is your opportunity to shineMake a difference—you’ll be helping people during good and bad times (think having a baby or experiencing illness)Connect with others—sometimes all it takes is one phone call to create trust with our membersEncourage a healthy lifestyle—because we want what’s best for our membersSupport our values—you’ll have the chance to exemplify these with each member interaction

Outstanding benefits. In addition to competitive wages, you’ll also enjoy great benefits, including:

In-office, work from home/Flexwork, or hybrid (3 in-office/2 home) work environment opportunities after initial in office training, phone certification, and work requirement standards process. All work at home or Flexwork request will go through an approval process.Monthly incentivesReferral bonusesPaid time off and holidaysMedical and dental insurance401(k) retirement savings program with an employer matchTuition reimbursementEnergetic cultureEmployee wellness programOn-site gym, online wellness classes including fitness, stretching, and mindfulness workshopsCasual in-office dress code

If selected to advance in the hiring process, this position will include an in office interview. Please review your email closely over the next week for a potential invitation from SHMemberServicesHiring@imail.org.

Entry Rate: $16.16/hour or more based on previous experience

Benefits Eligible: Yes - Paid time off, tuition reimbursement, medical, dental, and vision insurance. Some benefits start immediately and others—like medical, dental, and vision—start the first day of the month following start date.

Shift Details: Start Date: June 3rd, 2024 (In Office Training) During the training period caregiver is required to work Monday through Friday, 8:00 a.m. to 4:30 p.m. Post training, shifts will typically fall within regular business hours: Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday 9:00 a.m. to 3:00 p.m.

Due to extensive training, time off will not be approved for the first 60 days of employment.

In Office and Flexwork Options: The opportunity to work from home will be an available option after the completion of training, phone certification, and work requirement standards process. Job specific standards and a work at home conducive environment are required before making this transition. All work at home or Flexwork request will go through an approval process.

Job Essentials

Receives and re-directs incoming calls from members, providers, facilities, employer groups, and other entities. Provides superior customer service that is consistent with policies, company values, and quality standards. Complies with established criteria for response time, handling time, availability, and call flow. Complies with established phone auditing criteria. Maintains the confidentiality of member's personal information to be compliant with internal confidentiality policy. Maintains customer history in member tracking using correct codes and detailed comments.

#SelectHealth

Minimum Qualifications

Six months experience as a receptionist or working in a clerical position with customer service or public relations responsibilities

• and -

Experience using a computer including e-mail and internet

• and -

Experience using general office equipment such as fax machines, printers and copiers

• and -

Demonstrated effective interpersonal verbal and written communication skills

• and -

Demonstrated ability to perform multiple tasks with accuracy and in a timely manner

• and -

Demonstrated focus on positive customer service

Preferred Qualifications

Experience working in a healthcare setting

• and -

Experience typing or performing data entry

• and -

Experience using a telephone switchboard

• and -

Experience with word processing, spreadsheets, and scheduling programs

Physical Requirements

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.

• and -

Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.

• and -

See and read computer monitors and documents.

• and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date

04/18/2024

Location

SelectHealth - Murray

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$16.16 - $21.01

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.