Sr Account Manager Telesales

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At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job

The Sales Account Representative is responsible for bringing value to the organization with the ability to expand the product base with newly acquired and existing accounts; as well as, increasing the per transaction sales with the highest level of profit margin. The Sales Account Representative will serve as the primary contact for their assigned book of business within the assigned markets. The position provides consistent support and account management to Store Owners, Managers, Distributors and Customers. The focus is on building and maintaining a positive profitable relationship with your store owners, managers, distributors, and customers while resolving conflicts/issues with speed and accuracy,

Job Components

Sales and Account Management

Increasing sales by expanding existing book of business through organic and new revenue leveraging Interstate Advantage and new product offeringsFocus of the position is on creating predictable, profitable, and sustainable growth with 80% produced from assigned book of business and 20% sourced by new customers.Effectively engage customers through outbound call activities and meet all call metrics componentsIdentify prospective customers through lead generation activities and maintain a 10% conversion rateServe as the primary contact to the strategic business partners to improve, maintain and share business plans and action plans to manage and improve sales growth within assigned book of business.Prepare and coordinate team huddles with strategic partnersMaintain and grow relationships with existing customers by continually providing excellent service, pricing, and product supportPro-actively develop marketing campaigns in partnership with marketing team and business partnersMeet and exceed personal and team goals, achieve, and increase revenue per transaction, meet/exceed monthly and annual sales and gross profit goals and established call metrics.Emphasize a team approach regarding expanding product line and same store sales with your fellow Account Representative and Customer Service Representative within your markets.Coordinate efforts with Customer Service Representative to create auto-ship and regular refill ordersVerification and processing of sales orders to ensure proper delivery and high customer satisfaction ratingProvide excellence in researching and resolving back orderPrepare and present customized strategies to each buyer's business model, always utilizing key strategies and ethical sales methodsResponsible for continual training, developing relevant skills and product knowledgeMonitor market conditions and report competitor activities to the teamUtilize customer contact tools and systems, keeping systems updated with relevant information Promote a team environment to achieve sales goalsAccept constructive criticism appropriately and use to maximize sales goalsParticipate in daily and weekly meetings with an eagerness to learn and grow

Qualifications & Requirements

Performance Metrics

Hit monthly/annual Revenue and Gross Profit Goals as established by the Sales Management Team

Competencies

Competitive drive to success within a team structureStrong communication skillsMust be self-motivated and highly organized.Must demonstrate ability to communicate effectively, both verbally and in writing, and work with various personality typesMust possess superb telephone etiquette and have basic math skillsAbility to adapt and change with the growing business needsConsistently demonstrate decision making skills based on thorough research of facts and exhibits ethical judgmentBasic understanding of budgets, revenue reporting, and other financial aspects of the businessDisplayed proficiency with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel, Power Point)Four-year degree or equivalent combination of education and work experienceAbility to focus in a contact center environment which may have multiple distractionsAbility to work in a fast paced, changing work environmentPreferably 1 to 2 years of a proven track record within a team-based sales organization

Work Environment

Professional team-oriented environment with emphases on high level performance and achievementThis is largely a sedentary role, using a computer and talking on the phone with headset for long periods of time.Interfacing with various departmentsAbility to focus in an open work environment with multiple distractionsBusiness causal workplace dress policyAbility to work remotely as business needs requireAvailable for work during full business hours of 7:00am to 6:00pm

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.