Supervisor, Testing & Charging

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose Of Job

As the Testing and Charging Customer Care Supervisor, you bring value to the organization with your ability to handle customer situations.

Job Components

Manage customer relationships by providing service and support in a timely mannerOversee maintenance of Distributor active dealer “contracts” and ensure dealer needs are metMaintain maximum customer satisfactionManage special projects as assigned by Department Director or requested by customerProvide daily oversight to the T&C Customer Care teamManage and train Team Members: onboarding, cross-training, skill developmentEstablish, make visible and report on key process and customer care goals and metricsFacilitate communication with Sales, T&C leadership, Distributors, and dealers, serving as the SME and point of escalation, and providing excellence in all things to increase the value of the programCollect empirical, qualitative and anecdotal feedback for regular delivery to the T&C leadershipContinuously evaluate current state and drive continuous improvement across all T&C processesRegularly evaluate each Team Member to provide positive and constructive feedback, assist in goal setting and achievement, and lead them through improvement opportunitiesProvide budget insight for program specific components

Qualifications

Bachelor’s or Business degree preferred or equivalent work experienceSupervisory or leadership experience preferredCall center experience preferredBattery business knowledge preferredExcellent written and verbal communication skillsAbility to balance multiple assignments with little supervisionStrong process and analytical skillsSelf-starter/self-disciplinedProficient in MS Office products, especially Excel

Scope Data

Ensure the consistent, day-to-day performance of our commitmentsWork with internal departments toward the completion of critical projectsAid in bringing uncooperative distributors into compliance with program parameters

Work Environment

Ability to sustain posture in a seated position for prolonged periods of timeRegularly required to use hands to grasp or handle, and talk and hearSpecific vision abilities include close vision, depth perception and ability to adjust focusAbility to occasionally lift and/or move 50+ lbs.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.