Fleet Manager

Company Overview:Our company was established in 1998 and provides effective transportation solutions in the Non-Emergency Medical Transportation (NEMT) industry. NEMT is a critical benefit for people who need assistance getting to and from medical appointments. This essential function allows them to continue a sustained quality of life for the communities we serve through innovative, practical, and efficient services. The Fleet Manager is responsible for managing our service department, Area Managers, and driver fleet that supports this mission. As the Fleet Manager, you will be tasked with leading our transportation services team to successfully pickup and drop-off members timely and professionally. As a leader, you are expected to execute and contribute to the business strategic vision as well as drive day to day business process improvement working with our Dispatch Specialists, Call Center CSRs, Drivers, Mechanics and the leadership team to ensure the safe and comfortable transportation of our most vital asset - our member.

Responsibilities of this role include:• Maintains compliance with all policies, procedures, and company policies, including all state laws.• Understands and adheres to continuous quality improvement objectives and safety standards.• Managing routes and dispatching drivers while maximizing efficiency and multiloading (increased utilization of the equipment).• Motivates employees to achieve peak productivity, performance, and fosters a cooperative work environment.• Supervise, monitor, evaluate, and provide direction to direct reports. Provide professional growth and development; develop and communicate annual goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluations and provide training.• Responsible for recruiting, interviewing, hiring, counseling, and terminations of assigned positions.• Participates and assists in cross-training efforts to allow flexibility in facilitating workflow.• Completes accurate and timely documentation.• Accurately monitors schedules daily; assess effectiveness and adjust as required.• Assisting and delegating live board responsibilities with the team.• Cross-train and perform other duties as assigned.• Act as the first point of contact for any issues.• First point of contact for driver incidents and accidents and accidents and compliance reporting.• To-work with the driver leads to ensure all last-minute critical trips are covered.• Work driver leads to resolve any driver-related issues.Qualifications:• Critical thinking with intellectual curiosity, motivated to drive improvement.• Ability to manage personnel and solve problems effectively and efficiently.• A background in or previous experience in routing, driving and dispatching or logistics is a plus but not required.• Ability to remain flexible in work assignments/scheduled hours.• Must have strong computer skills; efficient with MS Office, with ability to quickly understand and learn mapping tools and transportation software.• Effective written and verbal communication skills.• Strong leadership, organizational, planning, and time management skills.• Ability to recognize and secure confidential information.Schedule:• Some on-call coverage may be required.• Monday to Friday; some partial weekends• HolidaysKPIs:• Trip Misses• On-Time Service % (Pickup/Dropoff)• Trip Completion %Internal Classification• TITLE: Fleet Manager• REPORTS TO: President, TCS• FLSA: non-exempt

Pay Range: $ 60, 000 - $90, 000