Customer Service Account Manager

For four decades, Intricon as a Medical Device Contract Manufacturer has improved and extended people’s lives by developing and manufacturing sensor-driven micromedical devices. Intricon partners with medical device companies, providing unique microelectronic expertise -- including miniature molding through final assembly – and regulatory guidance, supply chain optimization, and scalable production, exclusively for the medical market. Intricon brings the world’s smallest, smartest new and next-generation devices to life.

The Customer Service Account Manager is responsible for overseeing customer accounts and maintaining a high level of customer service to ensure customer satisfaction. This role will provide future forecasting and customer reporting for sales meetings, while maintaining accurate data entry of customer information.

All positions are responsible for following applicable company policies and procedures as defined by their manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Work with Accounting to set up new customer in ERP system2. Close out sales orders3. Create and send customer quotes4. Ensure customer quotes and information are accurately entered in CRM5. Oversee customer accounts assigned by head of Account Management, generally medium sized account <$1M in yearly sales.6. Communicate new R&D development project status to customers.7. Review POs to ensure PO matches customer quotes and enter POs in ERP system.8. Support sales and other internal department requests9. Work with Supply Chain department to understand future forecast on product and understand and communicate becoming second source for other contract manufactures.10. VMI Management on any ongoing programs11. Weekly input into forecasting and sales meetings12. Provide customer resolution on concerns that involve other internal departments.13. Entering sales order details accurately into E1 and following up with customers on pending sales orders.14. Obtain customer acknowledgements on sales orders15. Track sales order changes and communicate changes to customers16. Assist other team members with questions and training17. Develop and maintain cross department relationships18. Collecting and organizing monthly and quarterly reporting on customers19. Up to 10% travel20. Other duties may be assigned.

QUALIFICATIONS:Education:4-year degree in a related field or equivalent work experience

Experience:Minimal 2-5 years of experience with Customer service experience andMinimal 2 years of leadership experience, preferred

Skills:Must be able to write an effective, understandable business letterCommunicate clearly in person or over the phone.Must be able to speak before individuals or groups in a sales capacity.Must be able to work independently as well as on a team and understand and implement correct problem-solving actions.Knowledge with JDEdwards or Epicor, strongly preferred.Knowledge of Internet software; Manufacturing software; Spreadsheet software and Word Processing software.

Physical Requirements:Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this Job, employee is regularly required to use hands to finger, handle, or feel. Employee is frequently required to stand; walk; sit and talk or hear. Employee is occasionally required to reach with hands and arms. Employee must frequently lift and/or move up to 10 pounds.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.