Customer Support Agent | Pioneer Team
📋 Role Overview & Responsibilities
Choose a company where YOU matter. Join iOPEX Technologies now!
Customer Support Agent
We are looking for someone who is dedicated, enthusiastic, a problem solver, and a relationship builder!
As a Customer Support Agent, we will expect the highest levels of customer service to be sure the customers on our platform remain with outstanding experience. In this role as a Customer Support Agent, you are responsible for incoming calls/text messages while keeping our wait times down. In addition, communicating with the rest of the departments to keep our nurses and facilities satisfied. Often, you are the first point of contact when a customer is calling in.
Requirements
At least 1 year experience in customer service or equivalent.Efficiently process customer contact and deliver prompt solutions through phone, chat, and emailCommunicate and collaborate with different departments.Investigate, research, and resolve customer issues • Handle tough and dissatisfied customers politely and professionally.Track and follow up on all customer requests in a timely manner.Manage conflicting priorities.Provide outstanding and exceptional customer service.Must have weekend availability.
What would set you apart? Effective problem solverExcellent interpersonal and written communication skillsCourteous, compassionate, and empatheticSelf-controlled and thrives under pressure.Organized, attentive, and a quick learner.Goal oriented and consistently exceeds expectations.Flexible, friendly and takes ownership.
Interested? Here are ways to reach us: Send your CV to alyana.sia@iopex.com, kriziaj.sanluis@iopex.com and teamus.hiring@iopex.com
Frequently Asked Questions
How do I apply for the Customer Support Agent | Pioneer Team position at iOPEX Technologies Philippines Inc.? ▼
Click the “Apply for this Position” button on this page to submit your application directly to iOPEX Technologies Philippines Inc. without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Mountain View, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →