Collections Specialist

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About the Role:The Collections team under Billing Operations is responsible to collect payments from the Healthcare Facilities. A Collection Specialist is responsible for ensuring that the assigned facilities pay their invoices quickly and in time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The Collection Specialist will reach out to the facilities through phone and email to get a commitment of payment (Promise to Pay) and ensuring that the facilities honor these commitments. The Specialist will work with the facilities and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role would require a cross-functional collaboration with Billing Disputes, Sales, Facility Onboarding, Customer Support to achieve the desired goals.

ResponsibilitiesMonitor accounts to identify outstanding debtsReview previous data for each debt or billContact AP’s/Admins via call or email to ask about their overdue payments / upcoming duesIdentify the root cause of non-paymentResolve billing concernsReport on collections update and accounts receivable statusCommunicating with the sales department to maintain accurate and updated information on client contractMaintained logs of calls and record any payment updates from the customer.Billing reps will be assigned new facilities to start contacting, doing courtesy, and payment reminder calls and emails.The billing reps are expected to apply and deliver what was taught in the trainingBilling reps will identify their critical accounts and will be expected to endorse them to their managersBuild relationships with the Facilities (Properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)Billing reps to introduce themselves to the facilities and give their contact detailsBuild good relationships cross-functionally and billing team membersReview the current standing of their assigned accountsIdentify good payers to bad payersHelp their HCF resolve their concerns on their bills and report to managers for further consultationKeep track of facilities do not need to call because they are good payersTemp check from time to time to identify if their HCF needs any assistance with their billsBuild out SMART plans for the delinquent accounts.Aim to have a 95% collection rate on a quarterly basis

Qualifications:At least 2 years of Collections & Billing ExperienceGood listening skillsGood Communication skills (Verbal and written)Negotiating skillsPatience and stress managementProblem-solving skills and Critical thinking skillsQuick adaptability to changesKnowledge of Microsoft Office SoftwareKnowledge of using Google cloud-based softwareProven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.).Willingness to work during weekendDemonstrated ability to work independently, navigate ambiguous situations, identify and solve blockers with minimal guidance.Time Zone / Work Schedule: Pacific and/or Eastern Time Zone (9AM-5PM Window)Candidate must be based in the USA.

Interested? Here are ways to reach us:Send your CV to teamus.hiring (@) iopex.com

Application ProcessHR InterviewHiring Manager InterviewAssessmentClient Interview