Community Manger, Online Communities

Job Description

What makes this role important at Ipsos?

The Community Manger is key to our mission. Acting as the connection between our online communities and our clients, you’ll propel the engagements, design the research, and tell the stories that provide actionable insights and impact our clients’ business decisions every day.

As an ideal candidate, you have a passion for online research and new media technologies, know how to take charge and think outside the box, and are excited to meet and exceed the key responsibilities outlined below:

What you can expect to be doing

Work with the client and account team to develop and implement a successful community strategy incorporating engagement, content and communicationsTranslate client research objectives into engaging community studies that deliver thoughtful feedback and actionable resultsAct as the voice of the community via daily moderation including reviewing discussions, replying and probing on posts and escalating member feedbackTrack performance metrics and inform development of proactive engagement strategiesInform our clients’ business objectives by interpreting, analyzing and synthesizing research data into meaningful storiesAct as the primary project manager on your accounts, communicating timelines, activity, status, etc. with your teams and clientsBecome an expert in Ipsos’ community platform and toolkit to leverage features for optimal participation and insight development

This might be the job for you if you have

2+ years of experience in market research, marketing, or consumer insightsExperience with doing research in Tech or Finance industry.Experience with external client/project management.Strong writing and communication skillsStrong proofreading and grammar skillsInternet and technology savvy; experienced with blogs, social networks, mobile apps, etc.Prior experience in Quantitative and Qualitative research methodologiesStrong interest and/or involvement in online communities and social media-based researchIndependent, self-starter that can stay cool under pressure and contribute to a positive office culture.Proficient in Microsoft Word, Excel and PowerPointDegree in Market Research or related fields

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $60,000 to $65,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

Organization

The SMX Communities team gives clients real-time access to their consumers via an engaging, social platform. Research activities include quantandqual – and regardless of approach, always encourage proactive, in-depth feedback through asking, listening, discussing, and co-creating.