Customer Service Representative
📋 Role Overview & Responsibilities
Our company, iQsonics, has developed a fun online program called Sing and Speak 4 Kids, that supports young children with delayed speech development. We are working currently with Westside Regional Center to help families to support their child in becoming better in their communications and speaking skills.
We are looking for a friendly and helpful Customer Service Representative who is bi-lingual in English and Spanish to join our team. Your main responsibility will be to assist customers with their inquiries, provide information about our products or services, and resolve any issues they may encounter. You will communicate with customers via phone, email/text, or in-person so excellent communication skills are a must. Additionally, you'll need to be patient, empathetic, and have a positive attitude. Training will be provided, so no prior experience is necessary, but a willingness to learn is essential. If you enjoy helping others and are passionate about providing great service, we'd love to hear from you!
Responsibilities:Provide support to help families in their SS4Kids journeyWork will be both in person and virtual. Outreach to the registered users and get feedbackCheck in periodically to see if the family needs extra support
Qualifications and Skills:Bi-lingual in English and SpanishFriendly and professional communications Competent using spreadsheetsUnderstanding of basic membership principles and protocolProficiency with text, email and telephone communicationSelf-motivated with ability to work independentlySensitive to members’ privacy and security issues
Education and Experience Requirements:2+ years of outreach directly to customers experience Proficient with the use of Google Workspace (Docs, Sheets, Slides)Fluent Spanish speaker requiredOptional - Associate’s degree in business, communication, English, or a related field (or currently pursuing one)Optional - Background in education or health care a plus but not requiredApproximately 30 hours a month for $600 as a starting position.Please submit a cover letter attached to your resume.Minimum of two references required.Send to: annieg@iqsonics.com
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This position is located in Santa Monica, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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