Technical Support Specialist

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Position Summary, Job Requirements & Responsibilities

What We’re Looking For:Iridium is seeking a talented and motivated entry level Technical Support Specialist to join our Customer Care team. As a Technical Support Specialist, you will contribute to providing level two support and troubleshooting to Iridium’s global network. Working in this role, you’ll gain valuable experience in Iridium voice and data products and services while making a meaningful impact on providing 24x7 customer care to our service providers and internal customers. You’ll thrive in this role if you enjoy solving problems and providing quality customer service. What You’ll Do:Contribute to the team that is responsible for providing second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and servicesWork collaboratively with team members and other departmentsAssist with responding to general inquiries received from the Iridium public websiteProvide second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and servicesAssist in timely resolution of reported issues while documenting and tracking in the appropriate databasesParticipate in the testing of new Iridium products, services, apps and firmware prior to commercial introduction

Experience & Education Requirements / EEO

What You’ll Need to Succeed:Associate’s degree in a Computer Science or Engineering field or related field OR equivalent relevant experience in lieu of degreeStrong verbal and written communication skills, with the ability to communicate key messages and ideas clearly and effectivelyThe ability to cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor youThe ability to think outside the box to help solve problems, with the humility to ask for help when neededAdaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you and a motivation to achieve outcomes and resultsThe ability to handle multiple tasks at once and complete them on time with mostly no errorsAn eagerness to develop professionally, continuously learn, and share knowledge with others Things That Would be Great if You Brought to the Table:Experience in help desk in a wireless, cellular, telecommunications industry, or in a technical call centerKnowledge of PC and Mac computer environments; knowledge of LinuxKnowledge of Android/iOS environmentsBasic understanding of networking components and technologiesFamiliarity with Satellite, Cellular GSM, RF or Electrical/Electronic concepts is a plusFamiliarity with maritime and/or aviation satellite communications a plusCompTIA, A+, or Network+ certifications a plusAny foreign language experience is a plus

We’ll Also Need You To:Be flexible to support nights and weekends in a 24x7 environment. This position requires the selected candidate to work an overnight schedule upon completion of new hire training.

Work Environment:This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion. Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.