Field Service Representative
📋 Role Overview & Responsibilities
Job Description
We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir's client’s user base. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.
As a dedicated Field Service Representative (FSR) Analyst for Palantir's work with the Department of Defense (DOD), you will be responsible for providing onsite support in the D.C. area, delivering direct assistance to users, and helping develop valuable workflows for analysts. You will also help facilitate collaboration across a global enterprise while ensuring our customers' continued success. If you have a strong background in the DOD sector, a semi-technical background, and excellent communication skills, join our team and help solve the world's hardest problems. Job Duties Include (but not limited to): Provide desk-side training to analysts.Train analysts/operators in a classroom and operational settingStaff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues.Provide feedback to the Palantir engineering team about product.Attend and aid during daily briefings with senior leaders (inclusive of a couple of Saturday mornings per month)Provide support in addressing Requests for Information (RFIs) and answering questions from senior leaders.Identify valuable workflows for analysts and gain an understanding of their specific needs and how that can translate to Palantir productAid analysts in the development and enhancement of geo-spatial tools to facilitate insights, informed decision-making, and responses to various operational questions.
Frequently Asked Questions
How do I apply for the Field Service Representative position at Iron EagleX, Inc.? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Iron EagleX, Inc. without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Norfolk, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →