Contact Center Specialist
📋 Role Overview & Responsibilities
Title: Contact Center TechnicianLocation: Cary, NC (100% Onsite)Duration: 3-6 Months Contract -To-HireRate: $25 per hour on W2
Job Description:The Contact Center Technician will provides customer facing support to the customers for technical needs using web-based suite of tools and resources. Support client websites, and Client web-based services through telephone, e-mail, and chat.Troubleshoot issues and feedback by existing Users and/or development teams.Interact with customers to provide a high level of customer satisfaction and support.Assist with Feature Updates to Existing Users.Support Deployment of New Reports from Staging to Production environments.Performs other related duties as required and assigned.Demonstrates behaviors which are aligned with the organization's desired culture and values.
Required Skills:1-3 years of work experience providing user support services and training for a data tool or technology platformProficiency in MS Office (Excel, Word, PowerPoint)Ability to comprehend, research, and summarize information to respond to user questions.
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This position is located in Cary, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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