Benefits Specialist

100% Remote Duration: 6-12+ months

Our client is looking to add a Benefits Specialist that reports to the Benefits Director, Americas and supports the administration, communications, and compliance of benefit programs in the US and Canada to ensure market competitiveness. As a member of the Americas Benefits CoE, the Benefits Specialist will support day-to-day operations, collaborating with internal and external resources to ensure an exceptional employee experience. This position requires strong attention to detail, excellent problem-solving skills, and the ability to identify and support process improvements opportunities.

Essential Duties and responsibilitiesAdminister key processes including benefits enrollment, status changes and all other daily transactions for the Company’s benefits programs - including health, voluntary and ancillary offeringsAssist with weekly and monthly invoice payment process; investigate and resolve discrepancies involving credits, audit bills for accuracy and interfaces with carriersSupport the cost allocation process – process vendor detailed invoice reports and align with internal allocation mapping to US businessesAssist in the development and implementation of policies and procedures related to employee benefits. Capture verbal processes to create standard operations procedure documentsSupport state and local leave program administration, working with benefits team and liaising with benefits consultant and HR service delivery as neededDrive process improvements in benefits administration, aiming to increase efficiency and reduce errorsSupport the U.S. annual open enrollment process by working with the benefits team and vendors to support coordination of open enrollment, developing communications, ensuring that benefits changes are reflected in open enrollment system and communication materialsCollaborate with HR Service Delivery and external vendors to support service delivery model for benefits inquiries, assist in resolving escalated trouble ticketsCoordinate with 20+ benefits vendors to ensure smooth operation of benefits programs and resolve any discrepancies

Education Bachelor’s degree required, preferably in HR, Finance, or Business. Experience 4+ years of corporate benefits experience required with a strong background in delivery of U.S. Health and Welfare programs for large, multinational corporations. Experience administering benefit plans in Canada is a plus Proven track record of successfully partnering with key stakeholders in a shared services delivery model, particularly HR Service Delivery colleagues to ensure all benefits programs and plans are administered effectively. Strong attention to detail while managing multiple tasks and projects simultaneously. Ability to analyze data, develop insights, and formulate an aligned process improvement Strong interpersonal skills; highly approachable, supportive, and empathetic Good written and verbal communication skills Demonstrates initiative and drive; self-motivated, organized, and detail oriented; proven capability to thoughtfully plan and simultaneously manage multiple projects Creative and analytical problem-solving skills Comfortable in a fast-paced, matrixed work environment Flexible and approachable work style; comfortable interacting with employees at all levels of the organization Operates with the highest integrity, appropriately manages information of a highly confidential nature Strong MS Office skills required, particularly Excel and PowerPoint