Information Technology Service Delivery Manager

ELIGIBILITY: • Graduate/Postgraduate with 10+ years of relevant experience JOB OVERVIEW: The Service Delivery Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Delivery Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.

MUST HAVES: · Knowledge and experience in cross-functional management methods and techniques. · Knowledge of IT applications, processes, software, and equipment. · Strong organizational, presentation, and customer service skills. · Skill in strategic planning with an ability to think ahead and plan over a 6 - 12 months’ time span. · Skill in planning and preparing written communications. · Skill in leading people and getting results with a strong customer orientation. · Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care. · Ability to multi-task and adapt to changes quickly. · Ability to work in a team and communicate effectively. · Service awareness of all organization’s key IT services for which support is being provided. · Understanding of support tools, techniques, and how technology is used to provide IT services. · Typing skills to ensure quick and accurate entry of service request details. · Self-motivated with the ability to work in a fast-moving environment.