Actimize Production Support
📋 Role Overview & Responsibilities
Actimize Prod Support Lead to support client's LRC
Roles & Responsibilities:Receive, acknowledge, resolve/dispatch Incident tickets.Raise problem ticket for critical/repetitive incidents to identify RCA and permanent fix.Perform code changes as required to restore services.Monitor application health status & monitor log/dashboard to identify issue proactively.Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues.Support the batch processing cycle and resolve any abends.Identify and share efficiency ideas and opportunities to customer for implementation.Provide proactive issue resolution to items.
Must Have’s:Experience 8 to12 Yrs.2 years minimum experience as an Actimize Support.Experience on Actimize AIS/RCM/Act One for at least 3-5 years.Experience on Actimize SAM/CDD/WLF/IFM/UDM solution for at least 3-5 years.Experienced on Actimize application support for at least 1 year Conversant with Incident Management, Problem management methodology.Strong knowledge on Actimize application support on ( SAM or ( WLF / IFM ) ) for at least 2+ years in a complex environment.Conversant with Incident Management, Problem management methodology.
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This position is located in Charlotte, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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