Store Sales Manager
📋 Role Overview & Responsibilities
Our Sales Managers at Topdrawer are the leaders of our stores and the core drivers of our brick-and-mortar business. Their main objective is to steer performance and build strong relationships with their community, from recruiting and developing a creative team to achieving financial results through excellent customer service. Our Sales Managers truly understand the Topdrawer lifestyle and believe that “durability is sustainability.” They strive to get the right tools in the hands of creatives to ensure they can create their best work.
What you’ll do:Communicate Topdrawer’s mission, vision, and values.Lead customer engagement through ongoing sales training.Demonstrate unparalleled product knowledge and offer exceptional advice.Achieve growth and hit sales targets by successfully managing the sales team.Drive customer participation in Topdrawer’s rewards program.Design and implement a strategic business plan to exceed KPI goals and sales objectives.Own recruiting, coaching, and performance monitoring of sales team.Perform annual performance reviews for all your team members.Manage visual merchandising guidelines and directives.Conduct continual sales/customer service training for the team.Set and distribute individual sales goals each day for each person.Monitor results, teach, and celebrate successes.Observe and plan competitive campaigns and events.Build and promote strong, long-lasting customer relationships through VIP segmentation.Identify successes and opportunities within the business and create a plan of action.Other responsibilities may be added to meet the needs of the business.
Experience you’ll bring:BS/MS degree in business or a related field experience5+ years of proven sales experience5+ years of retail experience3 years of leadership experiencePositive, self-starting attitudeKnowledge, Skills, and Attributes:Strong organizational skills and keen attention to detail.Ability to work efficiently in a fast-paced and team-oriented environment.Good understanding of developing lifelong customer relationships.Excellent communication and interpersonal skills.Self-motivated, able to work independently, and know when to seek guidance.Basic skills in Microsoft Office and Google Suite.
What we offer:Full-timeCompetitive salariesIncentivesHealth/Vision/Dental Benefits401K MatchingCareer growth opportunities PTO
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This position is located in Pasadena, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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