(TEMP)Collection Analyst

Direct contact with customers for the collection of Domestic,

Canadian and International accounts (approx. $10 - $20 million/analyst).

Volume of customers will exceed 6,000 with $1.4M in annual North America sales. Support the service delivery (including projects and improvement initiatives), on-time-performance and quality. Support of customer master maintenance (5,000 transactions/ year)

Essential Responsibilities

Utilize the accounts receivable (GetPAID) application within an assigned portfolio of customers to perform collection functions on past due transactions and make proactive contact on large dollar coming due invoices to improve and maximize ITT cash flow (DSO).

Develop and maintain relationships with internal and external parties to ensure timely collection and resolution of outstanding issues.

Work closely with ITT business units to monitor and control shipments to accounts in delinquent status to minimize potential bad debts.

Analyze potential bad debts with internal parties (Credit Supervisor, Unit Controllers, and Sales), provide detailed recommendations, and establish action plans for resolution

Investigate items in dispute (i.e. short payments, overpayments, deductions, etc.) and liaise with appropriate business unit contacts to resolve issues in a timely fashion.

Participate in regular meetings with Business Unit Controllers to identify and resolve significant outstanding issues.

Assist in the AR reporting process, including producing, maintaining and distributing various reports to Business Units as required.

Review various A/R spreadsheets to analyze and summarize significant changes in the payment habits of customers.

Provide excellent customer service by assisting in the reconciliation of accounts.

Other duties as assigned

Position Requirements

Education: A.A.S. in Business with minimum two years credit/collection experience, OR

Experience: Five years credit/collection experience, two credited business courses, must include Accounting I.

Skills/Knowledges

Excellent communication skills both written and oral. Strong customer service skills Basic accounting knowledge PC Skills including MS Office Excellent communication skills both written and oral Problem solving and strong analytical skills Prior knowledge of AS400 and SAP a plus. Prior knowledge of GetPAID a plus. Must be enthusiastic and a team player. Must be able to Multi-task. International Business knowledge is a plus

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.